Wonderware Intouch Installation Guide

The Ultimate Wonderware InTouch Installation Guide: From Zero to HMI

12. Appendix

7. Troubleshooting Common Errors

| Error | Likely Cause | Solution | | :--- | :--- | :--- | | "Unable to start WindowViewer" | License not found or corrupted | Reinstall license; check Sentinel driver | | "ArchestrA Services failed to start" | .NET or DCOM permissions | Run dcomcnfg and grant Local Launch permissions to AAAdministrator | | "Setup requires .NET 3.5" | Windows Feature missing | Control Panel > Turn Windows features on/off > enable .NET 3.5 | | "Database connection failed" | SQL Server not running | Start SQL Server service; enable TCP/IP in SQL Config Manager |

9. Troubleshooting checklist

  • Installation fails or hangs:

    • Run installer as Administrator.
    • Check disk space, OS updates, and prerequisites (.NET, VC++ redistributables).
    • Temporarily disable antivirus/firewall.
    • Review installer logs (usually in temp or ProgramData\AVEVA logs).

  • License errors:

    • Confirm correct license server IP/port.
    • Ensure license server service is running and reachable.
    • Verify system time and timezone; license checks are time-sensitive.

  • Communications issues:

    • Verify network connectivity and PLC IP addresses.
    • Confirm OPC server running and accessible via OPC test clients.
    • Check driver configuration and correct protocol selection.

  • Runtime crashes/graphics issues:

    • Update GPU drivers.
    • Reduce graphic complexity or switch to software rendering if GPU incompatible.
    • Check Windows Event Viewer and InTouch logs for error specifics.

6.1. System Management Console (SMC)

  • Launch SMC.
  • Expand Platform > Local > License Server – Ensure license is active.
  • Check Log Viewer for any red "Failed" entries.

4.4 First Launch of WindowMaker

  1. Pin WindowMaker to taskbar (right-click → Run as Administrator – always!).
  2. When prompted for ArchestrA Logon: Use WonderwareService credentials or your admin account.
  3. Create a new application: File → New → Select template → Name it TestApp.
  4. Navigate to Window → New Window → Add a button and numeric display → Test runtime (Ctrl+T).

If the window opens without errors, installation is functional. wonderware intouch installation guide