Usb Redirector Technician Edition Customer Module Version 1.9.7 <2024>

Product Spotlight: USB Redirector Technician Edition Customer Module v1.9.7

3. Auto-Reconnect Logic

Network blips happen. Version 1.9.7 introduces an exponential backoff reconnection algorithm. If the connection drops, the module waits 1 second, then 2 seconds, then 4 seconds (max 60 seconds) until the USB device reappears. The customer does not need to reboot.

Step 2: Sharing a USB Device

The customer sees a list of USB devices currently attached:

  • USB Root Hub
  • Logitech USB Mouse
  • SanDisk Cruzer (16 GB) – the device to share
  • EPSON USB Printer

The customer checks the box next to the SanDisk drive, then selects “Share via Technician Access” or “Start Sharing”. The module generates a Connection ID (a numeric code) and a temporary password. USB Root Hub Logitech USB Mouse SanDisk Cruzer

Deployment & Configuration

The Customer Module v1.9.7 can be deployed via:

  • Silent install (MSI/EXE with command-line switches)
  • Email link – The technician sends a pre-configured download link to the customer.
  • Remote deployment tools (e.g., PDQ, SCCM, or TeamViewer integration)

Once installed, the customer simply launches the module, enters a connection code (or server address), and grants permission (if required by policy). The technician then sees all shared USB devices in their own USB Redirector Technician Console. The customer checks the box next to the

Technical Specifications

  • Software Name: USB Redirector Technician Edition Customer Module
  • Version: 1.9.7
  • Supported OS: Windows 11, Windows 10, Windows 8/8.1, Windows 7, Windows Server 2019/2016/2012. (Note: Support for Windows XP/Vista is typically legacy in this version).
  • Architecture: Supports both 32-bit and 64-bit systems.
  • Protocol: TCP/IP over network.
  • Encryption: 2048-bit SSL (configurable).

Troubleshooting Common Issues in v1.9.7

Even with stable software, network variables cause friction. Here is how to fix them.

| Symptom | Likely Cause | Solution in v1.9.7 | | :--- | :--- | :--- | | "Unable to connect to server" | Firewall or port forwarding missing | Ensure TCP port 32032 is open outbound on customer network. Test via telnet tech-server-ip 32032. | | Device connects but disappears after 30 seconds | USB isochronous timeout | In Client settings, increase "Keep-alive interval" to 5000ms. | | "Driver error - Device cannot start (Code 10)" | Virtual USB driver conflict | Uninstall old USB Redirector versions via Device Manager → View hidden devices → Remove ghosts, then reinstall v1.9.7. | | High latency (mouse/keyboard lag) | Network RTT > 100ms | Enable "Reduced latency mode" in the client properties (experimental in 1.9.7). | | Authentication failed | Mismatched password or username | Technicians: regenerate access password on server. Customers: copy-paste exactly (case-sensitive). | and a HID key)

Case 1: Hardware License Dongle Sharing

A customer buys CAD software that requires a physical USB dongle (e.g., Sentinel or HASP). The dongle is at HQ. The remote engineer needs to run the software at home.

  • Tech side: Shares the dongle via Technician Edition.
  • Customer side (v1.9.7): Connects to HQ. The dongle appears as if plugged into their home PC. The CAD software activates.

Step-by-Step Installation Guide (v1.9.7)

4. USB Device Filtering

If the technician shares multiple devices (a printer, a scanner, and a HID key), the Customer Module allows the customer to select which device to mount. Alternatively, the technician can force specific devices via pre-configured connection strings.