Symantec Endpoint Protection Manager 14 Resetpassbat Download Free Better Here

The resetpass.bat tool was historically used to reset a forgotten Symantec Endpoint Protection Manager (SEPM) administrator password to the default "admin". However, this utility was removed in later versions (starting with version 12.1 RU1 MP1) for security reasons.

For Symantec Endpoint Protection Manager 14, the resetpass.bat file is not included in the standard installation. Below are the current, supported methods to regain access to your SEPM 14 console.

1. Using the "Forgot Your Password?" Feature (Primary Method)

The most direct way to reset your password in SEPM 14 is via the built-in email recovery system. The resetpass

Launch the SEPM Console: Open the logon screen on the management server.

Select Forgot Your Password?: Click this link located below the login fields.

Enter User Details: Provide the username of the account you need to reset. Step 4: Verify the Changes (Crucial Check) The

Retrieve Temporary Password: If an email server was previously configured in SEPM, the administrator will receive an email containing a link to activate a temporary password. 2. Manual Reset via "resetpass.bat" (If Available)

While official support for this tool was removed, some administrators still attempt to use it if they can locate a legacy version. Note that this is generally unsupported for version 14 and may not work.

If you have a copy of the tool from an older installation, the process typically involves: Resetpass.bat for symantec 14 | Endpoint Protection Open odbcad32

Disclaimer: This article is for educational and administrative purposes only. Resetting a password without authorization is illegal. Ensure you are the system owner or have explicit permission from your organization’s IT leadership before proceeding.

Step 4: Verify the Changes (Crucial Check)

The script often prints a "Commit successful" message. However, sometimes it fails silently. To verify:

  1. Open odbcad32.exe (32-bit ODBC Data Source Administrator).
  2. Find the DSN named Symantec Endpoint Protection Manager or SEM.
  3. Test the connection.
    • If the test succeeds, the database is responsive.

The Standard Method (SEPM 14.0 to 14.3 RU1)

  1. Stop the SEPM Console (Just close the GUI, services stay running).
  2. Open Command Prompt as Administrator.
  3. Navigate to the bin folder: 
    cd "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\bin\"
  4. Run the batch file: 
    resetpass.bat
  5. Follow the prompts. It will usually ask:
    • "Reset 'admin' password to default?" -> Press Y
  6. The result: The admin password is reset to symantec (all lowercase).
  7. Log into the SEPM Console with:
    • Username: admin
    • Password: symantec

Error 4: Script runs but password is still wrong

  • Cause: SEPM 14 uses a database password pepper (extra salt) for accounts created after a certain patch level.
  • Fix: Use resetpass2.bat (available in the same folder) which uses a different injection method.

Method 2: The Installation ISO (If you deleted the Tools folder)

If you cannot find the file on the server, mount the original SEPM 14 installation ISO.

  1. Navigate to the \Tools directory on the ISO.
  2. Copy resetpass.bat to the server’s Tools folder.