Mastering ServiceNow (Second Edition) by Martin Wood is a comprehensive guide designed for advanced ServiceNow administrators and developers looking to deepen their technical expertise. Published by Packt Publishing
, it provides a hands-on approach to building secure, automated, and high-performance applications on the platform. Key Features and Content
The book is structured to take readers through the entire development lifecycle, from foundational architecture to advanced integrations. Platform Foundations
: Explores core ServiceNow architecture, database structures, and global unique identifiers. Custom Application Development
: Covers building scoped applications within the Studio IDE, managing many-to-many relationships, and hierarchical tables. Scripting Control
: Detailed guidance on server-side scripting (GlideRecord, Business Rules, Script Includes) and client-side interactions (GlideForm, UI Policies, AJAX). Service Portal
: Tutorials on creating modern, responsive self-service interfaces using Service Portal and custom widgets. Integrations
: Practical examples of exchanging data using RESTful APIs, SOAP web services, and the MID server. Security & Governance
: Covers contextual security rules, access controls (ACLs), and application scoping to protect data. Legitimate Access and Downloads
While unofficial PDF versions sometimes circulate on file-sharing sites, legitimate access ensures you receive the latest updates and support files. Purchase & eBook : You can buy the official eBook or PDF directly from Packt Publishing or retailers like Amazon India Barnes & Noble Digital Subscriptions
: The book is available for digital reading through subscriptions on platforms like O'Reilly Online Learning Code Repositories
: All supporting project files and code examples are available for free on the official GitHub repository Training Content
: Some sections or related materials may be accessible through the ServiceNow Learning Information Martin Wood Packt Publishing Print Length Release Date October 27, 2016 Primary Focus Advanced Development and System Administration scripting examples from the book or find more recent resources for the latest ServiceNow releases Amazon.com: Mastering ServiceNow - Second Edition
Mastering ServiceNow - Second Edition , written by Martin Wood and published by Packt Publishing in October 2016, is a comprehensive 656-page guide designed for advanced ServiceNow administrators and developers. It serves as a technical deep-dive into the platform's architecture, scripting, and application development. Core Content & Key Features
The book focuses on the Helsinki version of ServiceNow, providing a hands-on approach by building a feature-rich, secure application from the ground up. Key learning areas include:
Infrastructure & Database: Understanding core architecture, hierarchical tables, and data structure design.
Advanced Scripting: Mastering server-side logic with GlideRecord and Business Rules, as well as client-side interaction using JavaScript and UI Policies.
Integration & Security: Implementing RESTful APIs, web services, and robust access control (ACLs) to exchange data with external systems.
Service Portal: Building modern, responsive self-service interfaces using the then-new Service Portal framework.
Application Lifecycle: Managing custom scoped applications, update sets, and upgrades. Mastering ServiceNow - Second Edition by PACKT - GitHub
The rain lashed against the window of ’s cramped apartment, a rhythmic tapping that matched the frantic clicking of his mechanical keyboard. On his dual monitors, a sprawling ServiceNow instance flickered with a sea of "Critical" incidents.
Leo was a junior admin at a logistics giant, and tonight, the production environment was a ghost ship. A buggy update to the Configuration Management Database (CMDB) had severed the links between every server and every service. The dashboard was bleeding red.
"I need the source code," he muttered, rubbing his eyes. He remembered his mentor mentioning a specific architectural pattern in Mastering ServiceNow, Second Edition
. But his physical copy was locked in his office downtown, and the company VPN was currently one of the casualties of the outage.
He turned to the dark corners of the web. He didn't just want a summary; he needed the full manual. He typed a query into a flickering search bar: "Mastering ServiceNow Second Edition Download Pdf" The results were a minefield. Download Now. Free PDF Here. Click for eBook.
He clicked a link that looked promising. Instead of a PDF, a progress bar stalled at 99%, and a pop-up screamed that his drivers were out of date. Mastering ServiceNow Second Edition Download Pdf
"Not now," Leo hissed. He tried another. A captcha asked him to identify traffic lights. Then crosswalks. Then motorcycles. Finally, a file downloaded: Mastering_ServiceNow_v2_Full.zip
He opened it, but there was no PDF. Inside was a single, cryptic text file labeled READ_ME_FIRST.txt
He opened the file. It wasn't a manual. It was a list of scripts—elegant, clean, and specifically designed to reconcile corrupted CMDB relationships. At the bottom was a note:
“The book tells you what to do. The community tells you how to survive. Stop looking for the PDF and look at the logic. — A Friend.”
Leo didn't waste a second. He realized the scripts weren't a hack; they were a masterclass in the very concepts the book taught. He adapted the logic, ran the fix through a local sandbox, and then pushed it to production. One by one, the red lights on his dashboard turned a steady, calm green.
As the sun began to peek through the clouds, Leo closed his laptop. He never found the PDF, but he finally understood the platform. ServiceNow script examples for CMDB reconciliation, or are you looking for a study guide for the CIS-Discovery exam?
Mastering ServiceNow (Second Edition) , authored by Martin Wood, is a comprehensive technical guide designed to help advanced administrators and developers unleash the full potential of the ServiceNow platform. Initially revised for the Helsinki version, the book remains a staple for those looking to move beyond basic out-of-the-box configurations into complex, enterprise-level application development. Core Focus and Learning Objectives
The book is structured to take readers from foundational architecture to advanced scripting and integration. Key learning outcomes include:
Custom Application Development: Building scoped applications that leverage the full ServiceNow API while maintaining security and isolation.
Scripting Mastery: Writing efficient client-side and server-side JavaScript, including the use of GlideRecord, GlideAjax, and Business Rules.
Service Portal: Designing modern, responsive self-service interfaces to replace traditional, outdated service desks.
Integrations: Exchanging data with external systems using RESTful APIs, SOAP, and LDAP.
Security and Access Control: Implementing robust security models using Contextual Security and proper role assignments. Detailed Chapter Overview
The 656-page guide is organized into eleven detailed chapters:
ServiceNow Foundations: Understanding the underlying infrastructure and data structures.
Developing Custom Applications: Using ServiceNow Studio to create and manage scoped apps.
Server-Side Control: Mastering business logic through server-side scripting.
Client-Side Interaction: Creating interactive user experiences with client scripts and UI policies.
Tasks, Workflows, and Service Catalog: Automating business processes with graphical workflows and catalog items.
Events, Notifications, and Reporting: Managing system triggers and data visualization.
Data Integration: Using Import Sets and Web Services for cross-system communication.
Securing Data: Implementing high-security settings and domain separation.
Diagnosing ServiceNow: Troubleshooting performance and debugging code.
Packaging and Upgrades: Managing update sets and navigating platform version upgrades.
Service Portal and Custom Interfaces: Enhancing the platform's visual appeal and usability. Target Audience Mastering ServiceNow (Second Edition) by Martin Wood is
This resource is best suited for experienced ServiceNow professionals who already have a grounding in web technologies like HTML, JSON, and REST. While it covers fundamentals, it is specifically tailored to those who wish to gain deep architectural control and build highly customized solutions. Purchasing and Access
The book is available through various retailers and professional platforms:
Digital and Print: Available for purchase on Amazon and Apple Books.
Subscription Libraries: Can be accessed online via the O'Reilly Learning Platform.
Code Samples: Accompanying project files and code repositories are hosted on GitHub for hands-on practice. Mastering ServiceNow - Second Edition [Book] - OReilly
Mastering ServiceNow (Second Edition), authored by Martin Wood, is a comprehensive guide designed for advanced ServiceNow administrators and developers. Released in late 2016, this 888-page edition is specifically updated for the Helsinki version of the platform. Key Learning Objectives
The book focuses on transforming a standard SaaS instance into a powerful enterprise-level application. Readers will learn to:
Build Scoped Applications: Create custom applications that leverage the full ServiceNow API.
Design Modern Interfaces: Use the Service Portal to build responsive, self-service user experiences.
Master Automation: Design complex, data-driven workflows and implement Business Rules to control logic.
Script Effectively: Write efficient client-side and server-side JavaScript.
System Integration: Securely exchange data with external systems using RESTful APIs and web services. Core Chapters and Topics Amazon.com: Mastering ServiceNow - Second Edition
Mastering ServiceNow, Second Edition: Your Ultimate Guide to Platform Excellence
ServiceNow has evolved from a simple IT Service Management (ITSM) tool into a powerful "platform of platforms" that drives digital transformation across the modern enterprise. Whether you are a system administrator, a developer, or a solution architect, staying ahead of the curve requires deep technical knowledge.
One of the most respected resources in the community is "Mastering ServiceNow, Second Edition" by Martin Wood. If you are looking to download the PDF or purchase a copy, here is everything you need to know about what this book offers and how it can elevate your career. Why "Mastering ServiceNow" is a Must-Have
While the official ServiceNow documentation (Product Docs) is excellent for looking up specific features, it often lacks the architectural "why" behind the "how." The second edition of this book bridges that gap, focusing on best practices that prevent technical debt and ensure scalability. Key Topics Covered:
Advanced Scripting: Go beyond the basics of Client Scripts and Business Rules. Learn how to write efficient, reusable Script Includes.
Service Portal: Deep dive into creating modern, user-centric interfaces using AngularJS and the Widget API.
Integrations: Master the art of connecting ServiceNow to external systems using REST, SOAP, and Mid Servers.
Performance Optimization: Understand how to troubleshoot slow database queries and optimize client-side performance.
Application Development: Learn the full lifecycle of building custom scoped applications. What’s New in the Second Edition?
If you’ve read the first edition, the second edition is a significant upgrade. It reflects the shift toward the Service Portal, Scoped Applications, and the Automated Test Framework (ATF).
The book is structured to take you from a competent administrator to an expert developer. It doesn't just show you how to click buttons in the UI; it teaches you how the underlying database schema works, ensuring your customizations don't break during the next semi-annual upgrade (like Vancouver, Washington, or Xanadu). How to Get the PDF
When searching for a "Mastering ServiceNow Second Edition Download PDF," it is important to use legitimate sources to ensure you receive the most updated version, including code snippets and errata.
Packt Publishing: As the original publisher, Packt offers the PDF, ePub, and Kindle versions. Subscribers to their library can often access it for free as part of their membership. Implementing custom approval matrices
O'Reilly Online Learning: Most corporate IT departments provide access to O'Reilly (formerly Safari Books Online), where you can read the book digitally and often download chapters for offline use.
Amazon Kindle: A great option for those who want a portable version that syncs across devices.
Note: Be wary of third-party "free PDF" sites, as these files are often outdated, incomplete, or bundled with malicious software. Tips for Mastering the Material
Simply reading the book isn't enough. To truly "master" ServiceNow, follow these steps:
Get a PDI: Sign up for a Personal Developer Instance at the ServiceNow Developer Site.
Build as You Read: Every time the book explains a concept (like an Asynchronous Business Rule), try to build a real-world use case in your PDI.
Check the Code: The book comes with a GitHub repository containing all the code samples. Clone it and analyze how the scripts are structured. Final Verdict
"Mastering ServiceNow, Second Edition" remains a foundational text for anyone serious about the platform. It moves past the "drag-and-drop" features and teaches you how to think like a ServiceNow Architect. If you want to move into high-level consultancy or lead developer roles, this is the PDF you want on your digital shelf.
Mastering ServiceNow, Second Edition is a comprehensive guide designed to take ServiceNow administrators and developers from an intermediate level to an advanced level of proficiency. It serves as an update to the first edition, covering new features introduced in the Jakarta and Kingston releases of the platform.
The book is structured to provide both theoretical understanding and practical application. It is widely regarded in the ServiceNow community as a definitive resource for understanding the underlying architecture of the platform.
Before diving into the download aspect, it is crucial to understand why this specific edition is in such high demand.
1. Updated for the Quebec, Rome, and San Diego Releases The first edition focused on older versions (Jakarta, Kingston). The Second Edition covers key features from recent releases, including the Agent Workspace, Performance Analytics improvements, and Flow Designer—the low-code automation tool that has replaced Workflows.
2. Deep Dive into JavaScript ServiceNow runs on server-side GlideScript and client-side AngularJS. This book offers hundreds of real-world code examples. Unlike official documentation, it explains why a script works, not just how to copy-paste it.
3. Real World Scenarios The author (Martin Wood, a former ServiceNow technical architect) includes case studies on:
Given this value, it is no wonder thousands of developers search for a Mastering ServiceNow Second Edition download pdf every month.
Owning the PDF is not the final step—applying it is. Here is a 90-day plan to turn knowledge into mastery:
Week 1-2: Read Chapters 1-3 and set up a Personal Developer Instance (PDI) . ServiceNow gives these away for free. Do not just read; type every script example from the PDF into your PDI.
Week 3-4: Focus on Chapters 9-11 (Automation). Build a "Lunch Ordering" app using Flow Designer. Then rebuild it using the legacy Workflow Editor. Compare the two.
Week 5-6: Tackle Security (Chapters 12-13). Create a new role called snc_lunch_leader. Write ACLs that allow them to read orders but deny writes. Break it on purpose, then fix it.
Week 7-8: Performance Analytics (Chapters 14-15). Load demo data and create an Indicator for "Time to Resolution." Build a Dashboard that auto-refreshes.
Week 9-10: Integration (Chapter 11’s REST section). Use the PDF’s sample code to pull weather data from a free API and display it on a Service Portal widget.
Week 11-12: Prepare for the Certified Application Developer (CAD) exam. The Second Edition covers 80% of the exam objectives.
Let's be honest: Mastering ServiceNow Second Edition assumes you have 6–12 months of platform experience. If you are a complete beginner and attempted to download this PDF, you might feel overwhelmed.
| Resource | Best For | Cost | Format | | :--- | :--- | :--- | :--- | | Mastering ServiceNow (2nd Ed) | Intermediate/Advanced Devs | $40 | PDF/Print | | ServiceNow Fundamentals (Official Training) | Absolute beginners | $300+ | Video/Lab | | ServiceNow for Dummies | Managers/Buyers | $25 | Print/Kindle | | NowLearning (NowCreate) | Free video tutorials | Free | Streaming |
If you are a beginner, download the free "ServiceNow Fundamentals" eBook from Developer.ServiceNow.com instead. It is legal, up-to-date, and officially sanctioned.
Reading a PDF is passive. You retain 10% of what you read but 70% of what you do.
developer.servicenow.com and click "Request Instance." It is free and lasts forever (renews weekly).