To check the warranty status of your Kodak scanner in India, you should contact Centillion, the authorized service provider for Kodak Alaris in the region. Unlike some consumer electronics, Kodak scanner warranty status is typically verified through direct support channels rather than a public automated lookup tool. How to Check Warranty Status
You can verify your scanner's coverage by providing your Serial Number or K-Number to the official Indian support channels: Toll-Free Number: 1800 210 8989 Email Support: DISupportIN@centillionss.com
Locating Your Serial Number: Look for a label on the back or bottom of the device, or on the original box packaging. Warranty & Service Options
Kodak Alaris offers several service levels for scanners in India to ensure business continuity:
Standard Warranty: Typically includes 1 year of coverage for defects in material or workmanship.
5-Year Advanced Exchange: Many newer models (like the E1000 and S2000 series) include a 5-year warranty that provides a replacement unit within one business day if a repair is needed.
Advanced Unit Replacement (AUR): If your scanner cannot be fixed remotely, Kodak Alaris will ship a replacement unit to your location. You must then return the defective unit using the provided postage-paid packaging.
Service Plans: You can purchase extended coverage through the Document Scanner Service Plans offered by Kodak Alaris. Registration for New Scanners
If you have recently purchased a scanner, it is recommended to register it on the Kodak Alaris Product Registration page to simplify future warranty claims.
Do you have your serial number ready, or would you like help identifying your specific scanner model to see if it qualifies for the 5-year replacement program? Advanced Exchange Warranty - Kodak Alaris
To check your Kodak (Alaris) scanner warranty in India, you must typically provide your device’s Serial Number to an authorized service portal or contact their dedicated India helpdesk. Kodak Alaris, the entity responsible for document scanners, manages its Indian operations through a combination of direct toll-free lines and authorized service providers like Centillion Solutions and Services. How to Check Your Kodak Scanner Warranty Status
While Kodak Alaris does not always offer a "self-service" instant lookup portal specifically for the Indian market, you can verify your status through the following channels:
Official Request Portal: You can submit a service request on the Kodak Alaris Request Service page by entering your Serial Number or K-Number. This form is the standard way to initiate a warranty claim.
India Helpdesk: For direct inquiries regarding warranty validity, call the Toll-Free Number: 1800 210 8989. This line is managed by Centillion Solutions and Services, the authorized service provider for India.
Email Support: You can send your scanner’s serial number and model details to DISupportIN@centillionss.com to request a status check. Where to Find Your Serial Number
You will need this identifier for any warranty check. It can be found in these locations:
Physical Label: Typically located on the back or bottom of the scanner unit.
Packaging: Often included on the configuration label found on the original box.
Software (SVT): If the scanner is connected, launch the Scanner Validation Tool (SVT). Navigate to TWAIN driver > Setup > Settings > Device > Diagnostics > Logs to view device information, including the serial number. Standard Warranty Coverage in India
Kodak Alaris scanner warranties vary by model, but standard terms often include:
Standard Duration: Most desktop scanners come with a 1-year warranty covering defects in material and workmanship.
Extended Warranty (CareKits): Users can purchase Kodak Alaris CareKits to extend coverage or upgrade to Advance Unit Replacement (AUR). In an AUR plan, a replacement unit is shipped within one business day if a repair is needed.
5-Year Advanced Exchange: Specifically for the Kodak E1000 and S2000 Series, Kodak Alaris has previously offered a standard 5-year advanced exchange warranty to ensure maximum uptime. Authorized Service Contact Details for India Contact Method Sales Inquiries 1800 209 9269 Technical Support (Toll-Free) 1800 210 8989 Support Email DISupportIN@centillionss.com Authorized Partner Centillion Solutions and Services Private Limited
Note: Ensure you have your Proof of Purchase (invoice) ready, as it is often required to validate the start date of your warranty period. Contact Us - Kodak Alaris
This is the most reliable method for enterprise and desktop scanner owners.
india.support@kodakalaris.com (or the current regional service email provided on the Kodak Alaris website).When checking your warranty in India, keep these three critical factors in mind:
(Obtain specific phone/email for your model from Kodak Alaris India website or your invoice.)