Https- Ezesco.zesco.co.zm [better] 【2026】

ZESCO has transitioned to a "new dawn" phase in 2026, characterized by restored 24-hour power supply following reduced load shedding and the introduction of a four-band tariff system, with Band 1 starting at K0.35 per unit. Infrastructure initiatives include the Mansa 50MW Solar Project and the launch of a net metering program for consumers with solar installations. For more information, visit ZESCO Limited.

Zambia Determined to Build a Stronger Grid for a Diverse Energy Mix

The https-ezesco.zesco.co.zm portal serves as ZESCO Limited's official self-service platform in Zambia for managing electricity accounts, applying for connections, and purchasing prepaid tokens. While offering improved convenience for utility management, the platform experiences mixed reviews, with frequent user reports of downtime and technical issues during peak hours. For more information, visit ZESCO Portal ZESCO Limited Ezesco zesco co zm: Fill out & sign online | DocHub

https://ezesco.zesco.co.zm

This is the official online portal for ZESCO Limited, Zambia’s national electricity utility company.

Useful piece of information about the site:
Through this portal, ZESCO customers can:

  • View and pay electricity bills online
  • Check bill history and consumption patterns
  • Report faults or outages
  • Apply for new connections or other utility services

If you are a ZESCO customer, you can use the site without visiting a physical service center, making it convenient for bill management and issue tracking. https- ezesco.zesco.co.zm

Issue 1: "Invalid Username or Password"

  • Solution: Use the "Forgot Password" link. You will receive a password reset link via email. Note that passwords are case-sensitive.
  • Pro tip: ZESCO periodically requires password changes for security. Do not ignore the email notifications.

Accessing the Website

  1. Open a Web Browser: You can use any web browser like Google Chrome, Mozilla Firefox, or Microsoft Edge.
  2. Enter the URL: Type https://ezesco.zesco.co.zm into the address bar and press Enter.

Security & Compliance

  • Ensure all user data is protected with encryption (HTTPS) and compliance with Zambia’s Data Protection Act.
  • Avoid storing sensitive information (e.g., payment details) unless necessary.

Conclusion
ZESCO’s official website is a functional platform, but a streamlined e-service portal (e.g., "ezesco") would greatly enhance customer engagement in Zambia’s digital-first economy. Focus on mobile accessibility, secure transactions, and multilingual support to meet user expectations.

The ezesco.zesco.co.zm web address serves as the official Self-Service Portal for ZESCO Limited, allowing users to report faults, manage accounts, and request services. The portal and related digital channels offer options for reporting power outages, checking usage, and managing prepaid meter tokens. For more information on ZESCO services, visit the ZESCO Faults Portal. Faults Reporting - ZESCO Limited

7. Step-by-Step Guide: How to Register on https://ezesco.zesco.co.zm for the First Time

New users often struggle with registration. Here is a simplified walkthrough. ZESCO has transitioned to a "new dawn" phase

  1. Go to https://ezesco.zesco.co.zm.
  2. Click the “Register” button (usually orange or blue).
  3. Accept the terms and conditions.
  4. Enter your ZESCO Account Number (10-12 digits; found on your physical bill or receipt).
  5. Enter the Phone Number and Email Address that ZESCO has on file for that account.
  6. A verification code will be sent to your phone. Enter it on the website.
  7. Create a strong password (minimum 8 characters, mix of letters, numbers, and symbols).
  8. Registration complete. You can now log in.

Tip: If the system says “details not found,” your contact information may be outdated. Visit a ZESCO customer service center with your ID and last bill to update your records.

1. Prepaid Meter Top‑Up

  • Buy tokens online (using debit/credit cards or mobile money)
  • View token history and re-download past tokens

2. How to Add a Meter to Your Profile

You cannot buy tokens until you link your physical meter to your online profile.

  1. Log in to your account.
  2. Navigate to "My Meters" or "Manage Meters" (usually found in the dashboard menu).
  3. Click "Add Meter".
  4. Enter your Meter Number (this is usually an 11-digit number found on your meter box or previous token receipts).
  5. Give the meter a nickname (e.g., "Home" or "Shop") and save.

2. 24/7 Payment & History Tracking

You can make payments directly through the integrated payment gateway or upload proof of payment (PoP) for payments made via mobile money (Airtel, MTN) or bank transfer. The portal keeps a complete historical log of every transaction, making budgeting and audit trails simple. View and pay electricity bills online Check bill