Eset Endpoint Security Password Reset May 2026

How to Reset Your ESET Endpoint Security Password Losing access to your ESET Endpoint Security settings can be a major roadblock for IT administrators and users alike. Whether you've forgotten the password for the Advanced setup or are locked out of the ESET PROTECT Web Console, there are several reliable ways to regain control. 1. Resetting the Advanced Setup Password (Endpoint Clients)

If you are prompted for a password when trying to access settings on a specific computer, you can often reset it using your registered email or by generating a code for technical support. Via Email/ESET HOME:

Open the main ESET program window and press F5 to open Advanced setup. When the password prompt appears, click Restore password.

Enter the email address used for subscription registration or your ESET HOME account.

Check your email for a verification code (valid for 7 days) and enter it in the product window to set a new password. Via Technical Support Code:

If you cannot use the email method, click Restore password and select Generate code for Technical Support.

Contact ESET Technical Support with this code; they will provide a verification code to unlock your settings. 2. Resetting the ESET PROTECT Web Console Password

If you are an administrator locked out of the management console, the process depends on whether you are using the Windows "On-Prem" version or a Linux/Virtual Appliance. ESET PROTECT On-Prem (Windows): Open the Control Panel and go to Programs and Features.

Right-click ESET PROTECT Server and select Change, then click Repair.

Follow the wizard to the "Database server connection" window.

Use the ESET KB instructions to locate your database password in the startupconfiguration.ini file if needed.

Deselect Use Administrator password already stored in the database and enter your new password (minimum 14 characters recommended). Linux / Virtual Appliance: eset endpoint security password reset

Log in as root to the Linux console where the server is installed.

Run the official reset command provided by ESET to update the installer_backup.sh with a new NEW_PASSWORD variable. 3. Managed Clients: Overriding via Policy

For administrators who still have access to the ESET PROTECT console, you can reset a forgotten password on a managed client by pushing a new policy. Password protected settings | ESET Endpoint Security 12

Resetting a password in ESET Endpoint Security varies depending on whether you are locked out of the Advanced Setup on a local computer, the ESET PROTECT Management Console Full Disk Encryption (FDE) 1. Advanced Setup Password (Local Machine)

If you are prompted for a password when trying to change local settings, you can reset it directly through the interface: Via Email: Restore Password

when prompted. Enter the email address used for the product subscription to receive a 7-day verification code. Via ESET HOME: If your license is linked to

, select the option to restore via your ESET HOME account during the prompt. Technical Support Code: If you do not have access to the registered email, select Generate code for Technical Support

. Provide this code to ESET Customer Care to receive an unlock key. ESET Knowledgebase 2. ESET PROTECT Management Console Password For administrators locked out of the web console: Cloud-based: Forgotten password link on the login page to receive instructions via email. On-Prem (Windows): ESET PROTECT Server installer

mode. During the database connection step, deselect "Use Administrator password already stored in the database" and enter a new one. On-Prem (Linux/Virtual Appliance): Use the terminal command

/opt/eset/RemoteAdministrator/Server/setup/installer_backup.sh --server-root-password flag to set a new password. ESET Knowledgebase 3. Full Disk Encryption (FDE) Password

If a user is locked out of their computer before Windows boots: Managed Systems: The user must select Password recovery on the pre-boot screen and provide the Recovery Index to their administrator. Admin Action: The administrator generates a recovery password within the ESET PROTECT console Computer Details Encryption Restore Access Summary Table Recovery Method Primary Tool/Link Local Settings Email verification or Support code ESET Advanced Setup Web Console (Admin) Installer "Repair" mode or Email ESET PROTECT KB Disk Encryption Admin-generated recovery password ESET FDE Guide Encryption Server Admin Password Reset.exe EEE Reset Tool terminal commands for a Linux-based ESET PROTECT server or instructions for a standalone encryption How to Reset Your ESET Endpoint Security Password

Resetting an ESET Endpoint Security password typically refers to regaining access to the Advanced Setup (settings) when the password is lost or forgotten. Because endpoint products are often managed by IT administrators, the reset method depends on whether the machine is managed via a console or is a standalone installation. 1. Managed via ESET PROTECT (Recommended)

If the endpoint is part of a corporate network managed by the ESET PROTECT Cloud or On-Prem console, administrators can override the password without physically accessing the workstation.

Create or Edit a Policy: Log in to the console, navigate to Policies, and edit the policy assigned to the affected machine.

Modify Access Setup: Go to Settings > User Interface > Access Setup.

Set or Remove Password: You can click Set to define a new password or Remove to disable password protection entirely.

Apply Changes: Once you click Finish, the endpoint will receive the new configuration the next time it checks in with the management server. 2. Standalone Installations (Restore via Email)

For unmanaged endpoints, ESET provides a built-in restoration feature using the email address linked to the software subscription.

Trigger the Reset: When prompted for the Advanced setup password on the workstation, click Restore Password.

Verification: Enter the email address used during the original subscription registration and click Send Code.

Apply Code: Copy the verification code from your email into the ESET application. You will then be prompted to type and confirm a new password. 3. ESET Unlock Utility (Technical Support Only)

If the email restoration method fails (e.g., if you no longer have access to the registered email), you must contact ESET Technical Support. You must have Administrator privileges on the local

Generate Technical Support Code: In the "Restore Password" window, select Generate Code for Technical Support.

Request Unlock: Provide this unique code to ESET support. They will verify your identity and provide an Unlock Code.

Unlock: Enter the provided code into the software to clear the existing password. 4. Full Disk Encryption (FDE) Recovery

If you are locked out of the entire system due to ESET Full Disk Encryption, the administrator must generate a recovery password from the management console based on the Workstation ID and Recovery Index displayed on the user's pre-boot screen.

Part 1: Understanding the Three Types of ESET Passwords

Before attempting a reset, you must identify which password is blocking you. ESET Endpoint Security uses three distinct layers of credentials.

Prerequisites

  • You must have Administrator privileges on the local machine.
  • You need to know the current date on the target computer (the unlock code is date-dependent).

A. Using the ESET Knowledgebase Tool (Official)

ESET provides a legitimate password reset tool for forgotten local passwords (not for bypassing uninstall protection on a stolen device).

  • Tool Name: ESETUninstaller.exe (official).
  • Caution: This tool uninstalls ESET entirely. It does not recover the password.
  • How to use:
    1. Boot Windows into Safe Mode (F8 during startup).
    2. Run ESETUninstaller.exe as Administrator.
    3. Type y to confirm.
    4. After reboot, reinstall ESET Endpoint and set a new password.

Part 4: Resetting the Uninstallation Password Only

What if you don’t need to change settings—you just want to uninstall the product entirely?

If you have the settings password, you can simply disable uninstallation protection:

  • Go to Advanced Setup → User Interface → Access rights → Uncheck “Require password to uninstall”.

If you don’t have the settings password, use the ESET Unlocker Tool as described in Method A. Alternatively, uninstall using the ESET AV Remover utility:

  1. Download the ESETAVRemover.exe tool.
  2. Run it in Safe Mode.
  3. It ignores the uninstallation password completely because it runs at a kernel level before ESET services load.

1. The Uninstallation Password

This prevents users from removing the antivirus. If you try to uninstall via Windows Control Panel, you will be prompted for this password.