Agc Vicidialphp Work ❲2026 Edition❳

The file agc/vicidial.php is the beating heart of the VICIdial agent experience. It is not just a page; it is a massive, single-window application that manages the entire lifecycle of a call without ever requiring a browser refresh. The Story of a Call in vicidial.php

When an agent logs in, vicidial.php initializes a complex environment of JavaScript and AJAX that connects their browser to the Asterisk telephony engine.

The "Alive" Pulse: Once logged in, the script begins sending an AJAX "pulse" to the server every second. This updates the vicidial_live_agents table with a random number to prove the agent is still active and ready for a call.

The Hunt: In the background, specialized PERL scripts like AST_VDadapt.pl analyze agent availability and decide how many numbers to dial. When a "live human" is detected on a dial, the system "grabs" the agent's ID and changes their status to QUEUE.

The Bridge: The vicidial.php interface on the agent's screen is watching for this status change. The moment it sees QUEUE, it triggers a redirect in the Asterisk system to move the live call into the agent's "MeetMe" conference room. agc vicidialphp work

The Interaction: The agent's screen instantly populates with the customer's data—name, address, and history—retrieved from the vicidial_list table. The agent can then use integrated features like:

Script Tab: Pre-written guides that can automatically merge customer data into the text.

Form Tab: Custom data entry fields tailored to the specific campaign.

Web Form: A button that can launch external CRM pages, passing customer data via the URL. The file agc/vicidial

The Disposition: When the call ends, the script presents a "Disposition" screen. The agent chooses an outcome (e.g., "Interested," "Sale," "Disconnect"), which vicidial.php saves back to the database before immediately signaling the system that the agent is ready for the next call. Key Technical Characteristics modifying /agc/vicidial.php - vicidial.org

I'll help you develop a feature related to AGC (Automatic Call Distribution with Agent Group Control) for Vicidial (the open-source call center suite). The feature will focus on dynamic real-time priority queue rebalancing based on agent performance and call volume.

Below is a complete implementation in PHP — designed to be integrated into Vicidial’s vicidial.php or as a custom script.

3.1. The Processing Chain

When an agent logs into the vicidial.php agent screen and initiates a call: Capture: The browser requests access to the microphone

  1. Capture: The browser requests access to the microphone via the MediaStream API.
  2. Track Processing: The audio track is passed through a constraints object.
  3. AGC Application: The browser’s native audio processing capabilities (specifically the echoCancellation, noiseSuppression, and autoGainControl constraints) are applied to the MediaStream track.

Configuring AGC for Your Campaign

To use AGC, edit your campaign’s Inbound Settings:

  1. In-Group Settings → Set Use AGC to Y.
  2. Call Handling Method → Choose AGC (instead of LB_* or fewest_calls).
  3. AGC Weight – Adjust how strongly AGC influences routing (1-10; 10=strict AGC).

PHP Work

PHP is a server-side scripting language used for web development. In the context of Vicidial, PHP can be used for custom development, such as creating new features, integrating with other systems, or modifying the existing functionality of Vicidial.

2. Tune the Hopper Cron Jobs

By default, AST_VDhopper.pl runs every 2 minutes. For high volume, run it every 30 seconds:

* * * * * /usr/share/astguiclient/AST_VDhopper.pl -q
* * * * * sleep 30 && /usr/share/astguiclient/AST_VDhopper.pl -q

AGC in Vicidial and PHP: A Basic Guide

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